Booking & Payment Policy

• 25% non-refundable deposit required to confirm booking
• Full payment required 30 days prior to departure
• Bookings within 30 days require 100% advance payment
• Airline tickets, visa fees, hotel deposits and special services may be non-refundable once processed

Cancellation Policy

GST — Applicable Taxes

• 5% GST on International Tour Packages
• 18% GST on consultation / service / processing fees
• 18% GST on visa processing services
• Local destination taxes may apply unless specifically included in quotation

TCS Declaration — Mandatory

• 5% TCS on overseas tour payments exceeding ₹7 Lakhs per PAN per financial year
• 20% TCS if PAN is not provided

Flight Changes, Delays & Supplier Responsibility

Airlines, hotels, and tour operators operate independently. Any schedule changes, delays, cancellations, or operational issues are subject to the policies of the respective supplier.

Force Majeure

Cunnected Travel shall not be liable for disruptions caused by events beyond control including natural disasters, airline disruptions, strikes, government regulations, pandemics, or travel restrictions. In such situations, Cunnected Travel will make reasonable efforts to assist with alternative arrangements. However, any refunds, rescheduling, or compensation shall be subject to the terms of the respective supplier.

Visa Services

Baggage & Airlines

Airlines are responsible for baggage handling. Any baggage delay, loss, or damage must be reported directly to the airline and handled according to airline policies.

Traveller Responsibility

Travellers must comply with the laws, customs, and regulations of the destination country. Any fines, penalties, legal issues, or deportation arising due to non-compliance shall be the sole responsibility of the traveller.

Governing Law & Jurisdiction

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Ghaziabad, Uttar Pradesh, India.

Information We Collect

We collect information you provide directly to us, including:

• Personal details: Name, email address, phone number, date of birth, passport details
• Booking information: Travel dates, destinations, accommodation preferences, special requirements
• Payment information: Billing address and transaction details (payment card data is processed securely by our payment partners and not stored by us)
• Communication data: Messages, enquiries and correspondence sent to us via email, WhatsApp or our website
• Usage data: IP address, browser type, pages visited, time spent on our website (collected automatically)

How We Use Your Information

We use the information we collect to:

• Process and manage your travel bookings and itineraries
• Communicate with you regarding your bookings, enquiries and travel updates
• Send booking confirmations, invoices and travel documents
• Provide customer support and respond to your queries
• Send relevant travel offers and promotions (only with your consent)
• Comply with legal and regulatory obligations including GST, TCS and immigration requirements
• Improve our website and services based on usage patterns

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: To understand how visitors use our website (e.g. Google Analytics)
• Preference cookies: To remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

Data Protection and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include:

• SSL encryption on all web pages and data transmissions
• Restricted access to personal data — only authorised personnel can access your information
• Secure storage of booking and payment records
• Regular review of our data security practices

While we implement these safeguards, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

Third-Party Services

We may share your information with trusted third parties to provide our services, including:

• Airlines and hotels: To fulfil your bookings
• Payment processors: To process transactions securely
• Visa processing agencies: To assist with your visa application
• Technology providers: Including our booking system, email service providers and cloud storage
• Government authorities: When required by law, such as immigration or tax authorities

We do not sell or rent your personal information to third parties for marketing purposes.

User Rights

You have the following rights regarding your personal information:

• Right to access: Request a copy of the personal data we hold about you
• Right to correction: Request correction of inaccurate or incomplete information
• Right to deletion: Request deletion of your personal data, subject to legal obligations
• Right to opt out: Unsubscribe from marketing communications at any time
• Right to data portability: Request your data in a portable format

To exercise any of these rights, please contact us at info@cunnected.com

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years in accordance with Indian tax and financial regulations.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@cunnected.com
• Phone: +91 9910181799 / +91 9220551799
• Address: Ghaziabad, Uttar Pradesh, India