This Privacy Policy explains how Cunnected Travel ("we", "us", "our") collects, uses, and protects your personal information when you use our website or services. By using our website, you consent to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, including:
- Personal details: Name, email address, phone number, date of birth, passport details
- Booking information: Travel dates, destinations, accommodation preferences, special requirements
- Payment information: Billing address and transaction details (payment card data is processed securely by our payment partners and not stored by us)
- Communication data: Messages, enquiries and correspondence sent to us via email, WhatsApp or our website
- Usage data: IP address, browser type, pages visited, time spent on our website (collected automatically)
How We Use Your Information
We use the information we collect to:
- Process and manage your travel bookings and itineraries
- Communicate with you regarding your bookings, enquiries and travel updates
- Send booking confirmations, invoices and travel documents
- Provide customer support and respond to your queries
- Send relevant travel offers and promotions (only with your consent)
- Comply with legal and regulatory obligations including GST, TCS and immigration requirements
- Improve our website and services based on usage patterns
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: To understand how visitors use our website (e.g. Google Analytics)
- Preference cookies: To remember your settings and preferences
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.
Data Protection and Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include:
- SSL encryption on all web pages and data transmissions
- Restricted access to personal data — only authorised personnel can access your information
- Secure storage of booking and payment records
- Regular review of our data security practices
While we implement these safeguards, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
Third-Party Services
We may share your information with trusted third parties to provide our services, including:
- Airlines and hotels: To fulfil your bookings
- Payment processors: To process transactions securely
- Visa processing agencies: To assist with your visa application
- Technology providers: Including our booking system, email service providers and cloud storage
- Government authorities: When required by law, such as immigration or tax authorities
We do not sell or rent your personal information to third parties for marketing purposes.
User Rights
You have the following rights regarding your personal information:
- Right to access: Request a copy of the personal data we hold about you
- Right to correction: Request correction of inaccurate or incomplete information
- Right to deletion: Request deletion of your personal data, subject to legal obligations
- Right to opt out: Unsubscribe from marketing communications at any time
- Right to data portability: Request your data in a portable format
To exercise any of these rights, please contact us at info@cunnected.com
Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years in accordance with Indian tax and financial regulations.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: info@cunnected.com
- Phone: +91 9910181799 / +91 9220551799
- Address: Ghaziabad, Uttar Pradesh, India
This Privacy Policy is governed by the laws of India. Last reviewed: March 2026